Effective Date: 24 July 2026
West Essex Heating (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly.
Who We Are
West Essex Heating provides heating, plumbing, boiler installation, servicing and repair services throughout Essex and the surrounding areas.
If you have any questions about this Privacy Policy, you can contact us using the details on our Contact page.
What Information We Collect
We may collect the following information when you contact us or use our website:
- Name
- Email address
- Telephone number
- Property address (where applicable)
- Information relating to your enquiry
- IP address and browser information
- Website usage data collected through cookies
How We Use Your Information
We use your personal information to:
- Respond to enquiries.
- Provide quotations and services.
- Arrange appointments.
- Communicate regarding work we are carrying out.
- Improve our website and customer experience.
- Meet our legal and regulatory obligations.
We will only use your information where we have a lawful basis to do so.
Lawful Basis for Processing
We process your personal information because:
- You have requested information or a quotation.
- It is necessary to fulfil a contract.
- We have a legal obligation.
- We have a legitimate business interest in operating and improving our services.
- You have given consent where required.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary, including:
- Website hosting providers
- Email service providers
- IT support providers
- Payment providers
- Professional advisers
- Government or regulatory authorities where legally required
These organisations are only permitted to use your information to provide services on our behalf.
How Long We Keep Your Information
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, tax and accounting requirements.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your information where appropriate.
- Restrict or object to certain processing.
- Request transfer of your data where applicable.
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact us.
Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.
Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided on our Contact page.
If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner’s Office (ICO).
